Consumer Protection Unit

By introducing the Consumer Protection Regulation (the Regulation) and the accompanying standards, the Central Bank of the UAE (CBUAE) seeks to ensure that the licensed financial institutions (LFIs) approach toward consumer protection is in line with international standards, ensuring that consumers’ interests are protected when using any financial product and/or service or when in a relationship with an LFI.

EL NILEIN BANK, Abu Dhabi has adopted several measures to stay compliant with the overarching regulatory framework issued by the CBUAE.

We are committed to ensuring that customers are treated with the utmost care and respect. We strive to maintain transparency during all stages of the customer’s journey with the Bank and endeavor to grow on their success.

The Bank has reviewed its governance and operating models and has updated its existing charters, policies, and procedures that define roles, responsibilities, and rules of business conduct and has re-engineered its processes and systems, controls and approvals, compliance, and internal audit processes to ensure that those existing and potential customers are protected as per the regulatory requirement.

In order to ensure the best for our customers, we have updated its terms and conditions for all products and services. For more information, we invite you to read the updated terms and conditions along with the undermentioned documents, which are an integral part of our journey to ensure your rights as a customer and assurance of protecting and honoring them.


If you need to know more, you are welcome to approach our bank branch in Abu Dhabi or call our
customer service staff on our landline at +97126269995.